Special terms and conditions for the VOCUT sharpening subscription

As of: 15/10/2026 · Convenience translation – only the German version is legally binding.

1. Scope

(1) These special terms and conditions apply to the knife sharpening service on a subscription basis (“sharpening subscription”) between VOCUT, owner Orazio Vella (address see legal notice) (“VOCUT”) and the customer.

(2) In addition, VOCUT’s general terms and conditions apply, unless these terms provide otherwise. In the event of contradictions, these special terms and conditions take precedence.

(3) The customer’s general terms and conditions only apply if VOCUT expressly agrees to them in text form.

2. Entrepreneurs only as customers

(1) The sharpening subscription is aimed exclusively at entrepreneurs within the meaning of § 14 BGB, in particular restaurants, butcher shops, canteens, commercial kitchens and caterers.

(2) By concluding the contract, the customer confirms that they are booking the sharpening subscription for their commercial or independent professional activity. VOCUT may request proof, for example a business registration or VAT identification number.

3. Conclusion of contract

(1) The presentation of the sharpening subscription on the website does not constitute a binding offer. The customer can request a free, non-binding initial visit by phone, WhatsApp, email or via the contact form.

(2) During the initial visit, VOCUT and the customer record the knife inventory and agree on the sharpening interval, the number of loan knives and the reminder method.

(3) The contract is concluded when VOCUT confirms the result of the initial visit in text form (order confirmation), or at the latest with the first collection.

4. Services

(1) VOCUT collects the knives recorded in the handover protocol from the customer at the agreed interval, sharpens them and brings them back. Sharpening takes place entirely in Solingen and includes regrinding, honing, visual inspection and cleaning of the blade.

(2) The processing time is usually 3 to 5 working days, calculated from receipt of the knives by VOCUT in Solingen until return shipment or return trip.

(3) Collection and return within a radius of 30 km around Solingen are included in the price. Outside this area, VOCUT and the customer agree separately on the means of transport and any transport costs.

(4) VOCUT sharpens knives from all manufacturers. VOCUT points out that sharpening by a third party may affect guarantee or warranty claims against the respective manufacturer.

(5) VOCUT only carries out repairs and restoration work that goes beyond sharpening if separately commissioned and for separate remuneration.

5. Inspection and replacement recommendation

(1) VOCUT inspects every knife in every round for visible damage to the blade, handle and rivets.

(2) If VOCUT determines that a knife has reached the end of its service life or should no longer be used for safety reasons, VOCUT will inform the customer and recommend repair or replacement. The customer makes the decision. VOCUT only disposes of the customer’s knives with their consent.

(3) VOCUT may exclude knives with significant pre-existing damage (for example cracks, loose handles, broken blades) from processing. They will be returned unprocessed.

(4) The inspection is a visual inspection as part of the sharpening. It does not replace an occupational safety inspection, for which the customer remains responsible as operator.

6. Reminder service

(1) VOCUT and the customer jointly determine the interval at which the knives are to be sharpened. VOCUT reminds the customer in good time before the next sharpening is due about the collection or sending in. The customer chooses whether the reminder is given by phone call, text message, WhatsApp or email and can change the method at any time.

(2) The recommended interval is based on VOCUT’s experience and the customer’s information. How quickly knives actually become dull depends on use and care.

(3) The reminder service is an additional service. If a reminder is not given, no claims arise from this; the customer can request a collection themselves at any time.

7. Loan knives

(1) On request, VOCUT provides the customer with loan knives for the duration of processing. The number is agreed during the initial visit and can be adjusted. In the collection area, loan knives are handed over at collection.

(2) VOCUT charges €0.50 per loan knife and working day. Only the working days on which the customer’s knives are being processed by VOCUT in Solingen are charged, from receipt until return shipment or return trip. Transport days are not charged. A maximum of 5 working days per loan knife are charged per round.

(3) Loan knives remain the property of VOCUT. The customer returns them when their sharpened knives are returned.

(4) The customer is liable for loss of and damage to the loan knives beyond normal wear and tear, in the amount of the replacement value according to VOCUT’s current price list. The price list is handed over during the initial visit.

8. Prices and payment

(1) Sharpening is charged per knife and round. The price depends on the number of knives per collection:

(2) There is no setup fee. The initial visit is free of charge.

(3) Invoicing takes place monthly in arrears for the rounds actually carried out in the month. The invoice is payable without deduction within 14 days of the invoice date. Payment by SEPA direct debit is possible on request.

(4) VOCUT is a small business within the meaning of § 19 UStG (German VAT Act). VAT is not shown.

(5) VOCUT will announce price changes in text form at least six weeks before they take effect. In this case, the customer may terminate the contract as of the date the change takes effect.

9. Term, termination and pause

(1) The contract runs for an indefinite period. There is no minimum term.

(2) Both parties may terminate with four weeks’ notice to the end of the month in text form, for example by email or WhatsApp. The right to extraordinary termination remains unaffected.

(3) The customer can suspend the sharpening subscription free of charge for up to four weeks per calendar year, for example during company holidays. The customer must give notice of this at least one week before the next collection.

(4) When the contract ends, VOCUT returns all of the customer’s knives. The customer returns all loan knives.

10. Handover and customer cooperation

(1) Collection and return are documented with a handover protocol recording the number and type of knives.

(2) The customer provides the knives cleaned at the agreed time and names a person authorised to sign handover protocols.

(3) If nobody is available at the agreed time or the knives are not ready, VOCUT and the customer agree on a new date.

11. Liability

(1) VOCUT is liable for loss of or damage to the customer’s knives while they are in VOCUT’s custody, including transport by VOCUT, up to the amount of their current value.

(2) VOCUT is not liable for the consequences of pre-existing damage that existed at handover.

(3) Otherwise, VOCUT is liable without limitation in cases of intent and gross negligence as well as injury to life, body or health. In cases of slight negligence, VOCUT is only liable for breach of essential contractual obligations, limited to the typical, foreseeable damage. Liability under the Product Liability Act remains unaffected.

12. Data protection

VOCUT processes the data of the customer and their contact persons only to carry out the sharpening subscription, including the reminder service. Details can be found in the privacy policy.

13. Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The place of performance is VOCUT’s registered office. The place of jurisdiction is, to the extent permitted by law, VOCUT’s registered office.

(3) Amendments and additions to the contract must be made in text form.

(4) Should any provision be invalid, the validity of the remaining provisions remains unaffected.