VOCUT Service · voluntary returns
60-day returns – try it out at your leisure.
A good knife has to suit your hand. That is why you can voluntarily return your VOCUT order for 60 days – in addition to your statutory 14-day right of withdrawal.
At a glance
60 days from receipt
The conditions
What applies to the 60-day returns
Deadline
You have 60 days, counted from the day you received the goods.
Condition
The goods must be unused and undamaged. We cannot take back a knife that has already been used for cutting.
Engraved knives
Individually engraved knives are excluded. Exception: the knife has a defect or we made a mistake, for example a wrong engraving.
Return shipping costs
You bear the costs of the return shipment. If the goods are defective or faulty, we will send you a return label.
How it works
Return in three steps
1
Register
Briefly let us know about the return in advance: by email to info@vocut.de or by phone at +49 157 39046351. Please tell us your order number.
2
Pack it safely
Pack the knife so that the blade is protected, ideally in the original packaging. Send it to VOCUT / Orazio Vella, Döllersweg 31A, 42929 Wermelskirchen, Germany.
3
Refund
As soon as the knife has arrived and been checked, we will refund the purchase price.
Withdrawal, returns and warranty
The 60-day return is a voluntary offer from VOCUT. It is in addition to your statutory rights and does not restrict them.
Right of withdrawal: As a consumer, you can withdraw from your purchase within 14 days of receiving the goods. This right remains unaffected by the voluntary return. You can find all details in the cancellation policy and the online withdrawal form.
Warranty: If a knife has a defect, the statutory warranty applies independently of this.
Questions about returns?
Write to us or give us a call. We will help you personally.